Let’s say you’ve reached the point where cleaning your own house feels about as doable as climbing a mountain in your slippers. You already know what to do. So, you pick up your phone and immediately start looking for cleaners.
But wait. Before you pick the first result that comes up and book the service, maybe pause and think first. Are you really making the right choice? Can you actually trust them with your place? You need to know what you’re signing up for.
Here’s what you can ask a cleaning service before you book them.
What’s Included in the Service?
This might seem obvious, but not everyone defines “clean” the same way. Some think it stops at vacuuming and wiping surfaces, while others want the moving furniture and cleaning under/behind them package.
Most cleaning services have multiple options to choose from for this reason. You can ask about:
- The rooms and areas included
- How deep the cleaning will be
- If appliances are included
- What counts as extra
Make sure that you’re getting what you’re expecting.
Do You Bring Your Own Supplies?
While most cleaning services show up with their own supplies, there are all kinds of options available. So, when you Google cleaning services near me, don’t just pick a random website and tap the book button. Read through their available services properly.
If there are budget-friendly or cheaper options, ask if they expect you to have your own cleaning supplies ready. Clarify if:
- They bring all the tools and products
- The products are safe for your household, if you have kids or pets
- You can request specific brands or eco-friendly alternatives
If you or someone in your house is allergic to certain scents or ingredients, this is where you speak now.
Are Your Cleaners Trained and Background-Checked?
You’re letting someone into your personal space. A place where you live, sleep, and maybe even cry. Not everyone should simply be allowed inside.
You deserve to know:
- The verification status of your cleaner
- The level of experience and training they have
- If the cleaner is an employee or an independent contractor
A good company will answer all of these queries without flinching. If they give vague – or worse, no – answers, that’s a red flag.
How Does Pricing Work?
The money talk always comes. Whether it’s an interview, your first visit to that luxury shopping brand, or hiring a cleaning service, you need to know the cost.
Get clear on:
- Whether they charge hourly or flat rates
- Surprise or add-on charges
- Cancellation or rescheduling fee
When you confirm what you have to pay beforehand, it helps avoid any unwanted and sudden surprises later.
What If I’m Not Happy with the Service?
Sometimes, things don’t go the way you want or expect them to. Maybe the cleaners missed a spot. Maybe they moved your things without asking.
You can ask:
- Is there a satisfaction guarantee?
- Will they return to fix any missed areas?
- What’s the complaint process like?
You don’t want them to disappear the moment you give feedback.